Refund Policy
Understanding our refund and return policies for livestock purchases
Our Commitment
At GoatKart, we are committed to providing you with healthy, quality livestock. We understand that purchasing animals is a significant investment, and we want to ensure your complete satisfaction. This refund policy outlines the terms and conditions for returns and refunds.
Eligibility for Refunds
Valid Reasons for Refund
- Animal arrives in poor health condition
- Animal doesn't match the description provided
- Animal shows signs of illness within 48 hours of delivery
- Wrong breed or gender delivered
- Animal has undisclosed health issues
- Delivery delays beyond our control (full refund of delivery charges)
Non-Refundable Cases
- Change of mind after delivery
- Inadequate care facilities at buyer's location
- Failure to provide proper care instructions
- Damage caused by buyer's negligence
- Refusal to accept delivery without valid reason
- Custom orders or special breed requests
Refund Process
1. Report the Issue
Contact us immediately (within 48 hours of delivery) if you notice any health issues or discrepancies. Provide detailed information and photos if possible.
2. Verification
Our veterinary team will assess the situation. We may request additional photos, videos, or arrange for a local veterinarian inspection.
3. Resolution
Based on the verification, we will offer one of the following:
- Full refund of the purchase amount
- Replacement with a similar animal
- Partial refund based on the issue
- Additional support and guidance
4. Refund Processing
Once approved, refunds will be processed within 5-7 business days using the original payment method.
Health Guarantee
48-Hour Health Guarantee
We provide a 48-hour health guarantee for all animals. If the animal shows signs of illness within 48 hours of delivery, we will:
- Provide veterinary consultation
- Cover treatment costs up to the purchase amount
- Offer replacement if the animal cannot be treated
- Provide full refund if replacement is not possible
Return Process
If a return is approved:
- We will arrange for the animal to be picked up from your location
- Transportation costs will be covered by GoatKart
- The animal will be examined by our veterinary team
- Refund will be processed after the animal is safely returned
Partial Refunds
Partial refunds may be offered in the following cases:
- Minor health issues that can be treated
- Slight variations in breed characteristics
- Delivery delays (refund of delivery charges only)
- Administrative errors in pricing
Documentation Required
For Refund Requests
- Order confirmation number
- Detailed description of the issue
- Photos or videos of the problem
- Veterinary report (if applicable)
- Delivery receipt
Timeline
Issue Reporting
Within 48 hours of delivery
Verification
24-48 hours
Return Pickup
Within 72 hours of approval
Refund Processing
5-7 business days
Contact Information
To initiate a refund request or for any questions about our refund policy:
Phone: +91-6364749404
Email: support@goatkart.in
WhatsApp: +91-6364749404
Business Hours: Monday - Saturday: 8:00 AM - 8:00 PM
Note: For urgent health issues, please call us immediately.
Dispute Resolution
If you are not satisfied with our resolution:
- We will escalate the issue to our management team
- Third-party mediation may be arranged
- All disputes will be resolved amicably
- Legal action is always the last resort
Important Notice
This refund policy is subject to change without prior notice. The policy in effect at the time of purchase will apply. For the most current information, please contact our customer service team.
Our Promise
We are committed to your satisfaction and will work with you to resolve any issues fairly and promptly. Your trust is our priority.